Refund policy
Last updated: 20 October 2026
We want you to love your purchase. If you don't, here's how we'll put it right.
Right of withdrawal: 14 days
You have 14 calendar days from the day you receive your order to return it, without giving any reason. Just email us at diegoracerom@gmail.com with your order number and we'll reply with the address to send it to.
- The product must be in good condition, with all its accessories (magnetic strip, USB cable and manual) and, if possible, in its original packaging.
- Return shipping costs are paid by the customer.
- We'll refund the price of the product, including any original shipping costs you paid, within 14 days of receiving the return, using the same payment method you used to buy.
- If the product has been used beyond what's needed to check that it works, we may deduct any loss in value from the refund.
Faulty, damaged or wrong item
If your Glow Bar arrives damaged, doesn't work or isn't the size you ordered, email us your order number and a photo or short video of the issue. You don't need to send anything back: we'll send you a new one or refund you in full, whichever you prefer, at no cost to you.
All our products also come with the 3-year legal guarantee of conformity provided by Spanish consumer law.
Order not arrived
If more than 25 working days have passed since you placed your order and it hasn't arrived, get in touch and we'll fix it with a reshipment or a full refund.
Cancellations
You can cancel your order free of charge as long as it hasn't shipped yet. Email us as soon as possible with your order number.
Contact
For any questions about returns or refunds: diegoracerom@gmail.com. We reply within 24–48 working hours.